Terms & Conditions – paymaya games Platform Rules

1 Eligibility and Registration

To create an account and use the paymaya games platform, you must meet the following requirements:

• You must be at least 21 years of age at the time of registration.
• You must be physically located in the Philippines when accessing and using the platform.
• You must provide accurate, complete, and truthful information during registration.
• You must not be a person who has previously been excluded or barred from using the platform.
• You must complete identity verification (KYC) before withdrawals are processed. KYC may include submission of a valid government-issued Philippine ID and proof of address.

paymaya games reserves the right to decline any registration application at its discretion. Providing false information during registration is grounds for immediate account closure.

2 Account Rules

Each person is permitted to hold only one active account on paymaya games. Accounts are personal and non-transferable. The following rules apply to all accounts:

• You may not open an account on behalf of another person or allow another person to operate your account.
• You are responsible for all activity on your account, whether authorised by you or not, unless you have reported unauthorised access to the Platform promptly.
• You must keep your login credentials, password, and OTP codes confidential at all times. Do not share them with anyone.
• Account names must match the name on your verified identification document. Discrepancies may delay withdrawal processing.
• You must notify paymaya games support promptly if you suspect unauthorised access to your account.

Inactive accounts may be subject to a dormancy policy as set out in the Platform's administrative guidelines, which are separate from these Terms.

3 Deposits and Withdrawals

All financial transactions on paymaya games are conducted in Philippine Peso (PHP). The following conditions apply:

• Deposits are accepted through Philippine online banking, mobile banking, and local bank transfers. The specific payment options available to you will be displayed within your account.
• Withdrawals are processed to the same payment method used for deposits where applicable, or to a verified Philippine bank account.
• The Platform does not accept deposits or process withdrawals via cryptocurrency, credit cards, or foreign currency accounts.
• Minimum and maximum deposit and withdrawal amounts apply and are displayed in the account banking section.
• Withdrawals require a fully verified account. KYC documents must be approved before your first withdrawal is processed.
• Processing times for withdrawals vary by payment method and tier. VIP members may benefit from priority processing.

paymaya games is not responsible for delays caused by banking processing times, public holidays, or third-party payment providers outside of the Platform's control.

4 Gaming Rules

By using any gaming product on paymaya games – including sports betting, live casino, slots, and eBingo – you acknowledge and agree to the following:

• All game outcomes are determined by certified Random Number Generator technology (for slots and electronic games) or live event results (for sports betting and live casino). Results are final once confirmed by the Platform's system.
• Sports betting odds and markets are subject to change before a bet is confirmed. Confirmed bets are settled at the odds stated at the time of placement.
• In the event of a technical failure during a gaming session, the Platform will attempt to resolve the issue fairly. Where a game round cannot be completed, stakes will be returned to the player's account.
• Disputes relating to individual game outcomes must be raised with customer support within the timeframe specified in the Platform's support guidelines.
• The Platform reserves the right to void bets placed due to obvious errors in odds or game settings.

5 Bonuses and Promotions

paymaya games may offer bonuses, rewards, and promotional offers to registered players from time to time. The following general conditions apply to all offers unless stated otherwise in the specific promotion's terms:

• Bonuses are subject to individual terms including eligibility criteria, wagering requirements, and validity periods. These details are communicated at the time the offer is made.
• Bonuses are intended for personal, recreational use only. They may not be exploited systematically or used in combination with strategies designed to guarantee profit regardless of outcome.
• The Platform reserves the right to withdraw, modify, or cancel any offer at any time if there is evidence of abuse or if the offer was communicated in error.
• Bonus funds and winnings derived from bonuses may be subject to wagering requirements before they can be withdrawn. Specific requirements are stated in each offer.

No specific bonus percentages, amounts, or wagering multipliers are guaranteed by these Terms. Current active offers are communicated directly through your account.

6 Responsible Gaming

paymaya games takes responsible gaming seriously. The Platform provides tools to help players manage their gaming activity. By using the platform, you agree to engage with these tools honestly and in good faith:

• Self-exclusion options allow you to temporarily or permanently restrict your access to the Platform.
• Deposit limits can be set by the player through the account settings or by contacting support.
• If you believe your gaming has become problematic, you are encouraged to use available self-management tools or contact support for assistance.
• The Platform will not knowingly allow persons who have self-excluded to continue using gaming services during their exclusion period.

For full details on responsible gaming tools and support resources, see our Responsible Gaming page. Gaming is for adults aged 21 and above. It is an entertainment activity and not a source of income.

7 Prohibited Conduct

The following actions are strictly prohibited on paymaya games and will result in immediate account suspension and possible forfeiture of balances:

• Using automated bots, scripts, or software to place bets or interact with the Platform in a non-human manner.
• Colluding with other players to gain an unfair advantage in any game or betting market.
• Exploiting errors, bugs, or misconfigured odds for financial gain.
• Providing false identification or misrepresenting your identity during registration or KYC.
• Using the Platform for any unlawful purpose, including money laundering or fraud.
• Attempting to access accounts belonging to other players.
• Registering multiple accounts or allowing others to register accounts on your behalf.

8 Suspension and Termination

paymaya games reserves the right to suspend or close any account at its discretion, including but not limited to the following circumstances:

• Breach of any provision of these Terms.
• Failure to complete identity verification within a reasonable period.
• Suspected fraudulent activity or money laundering.
• Account inactivity for an extended period as defined by Platform policy.
• Request by the player for self-exclusion.

Where an account is closed due to a Terms breach, any balance associated with prohibited activity may be forfeited. Where a closure is not related to a breach, any verified remaining balance will be returned to the player through their registered withdrawal method.

9 Limitation of Liability

To the fullest extent permitted by applicable law, paymaya games is not liable for losses arising from:

• Interruptions to the Platform caused by scheduled maintenance, technical issues, or circumstances outside the Platform's reasonable control.
• Losses resulting from a player's own decisions, including wagering choices and spending beyond their personal budget.
• Unauthorised access to a player's account where the player has failed to maintain the security of their credentials.
• Delays in banking processing caused by third-party financial institutions.

Nothing in these Terms limits liability for matters that cannot be legally excluded, including fraudulent misrepresentation by the Platform.

10 Amendments to These Terms

paymaya games reserves the right to update or amend these Terms and Conditions at any time. When material changes are made, the Platform will notify registered players through their registered contact details or through a notice on the platform.

Continued use of the paymaya games platform after an amendment has been posted constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you should stop using the Platform and close your account.

The date at the top of this page reflects when these Terms were last reviewed. We recommend checking this page periodically if you are an active player.