Privacy Policy – How paymaya games Handles Your Data

1 Introduction

paymaya games ("the Platform", "we", "us") is committed to protecting the privacy of every player who registers and uses our online gaming services. This Privacy Policy explains how we collect, store, use, and share personal information in connection with your use of the paymaya games website, mobile app, and any related services.

The Platform operates exclusively for players in the Philippines, and this policy is drafted in accordance with data privacy principles applicable to our operations and the players we serve. All account activity, transactions, and data is handled in the Philippine context.

By registering an account on paymaya games, you agree to the collection and use of your information as described in this policy. If you do not agree, please do not register or use the platform.

2 Information We Collect

paymaya games collects the following categories of personal information:

We do not collect sensitive information beyond what is necessary for identity verification, financial processing, and responsible gaming obligations.

3 How We Use Your Information

The information paymaya games collects is used for the following purposes:

• Account management – To create, verify, and maintain your player account, including KYC checks and OTP-based security verifications.
• Service delivery – To process deposits and withdrawals in Philippine Peso, deliver gaming services, and provide customer support.
• Security and fraud prevention – To detect, investigate, and prevent fraudulent activity, account breaches, and misuse of the platform.
• Responsible gaming – To monitor gaming behaviour and apply responsible gaming tools, including self-exclusion requests and deposit limit management.
• Legal and compliance obligations – To comply with applicable laws, including anti-money laundering and data privacy requirements.
• Communications – To send transactional notifications (account activity, withdrawal confirmations) and, where you have opted in, promotional updates about paymaya games.
• Platform improvement – To analyse usage patterns and improve the platform's performance, stability, and user experience.

4 Sharing of Information

paymaya games does not sell your personal data. We may share your information with the following categories of recipients, strictly as necessary:

• Payment processors and banks – To facilitate deposits and withdrawals in PHP through Philippine banking channels.
• Identity verification providers – To assist with KYC document checks as required during account verification.
• Technology and platform providers – Third-party service providers who support the operation of the platform under data processing agreements that prohibit use of your data for their own purposes.
• Regulatory and law enforcement authorities – Where required by applicable law, court order, or government authority.

All third-party service providers who handle your data are contractually bound to maintain confidentiality and use your data only for the purposes specified by paymaya games.

5 Data Retention

paymaya games retains personal data for as long as your account is active and for a reasonable period thereafter as required by legal, regulatory, and operational obligations.

Transaction and gaming activity records are retained for compliance purposes. Where you request account closure, your data may be retained for the minimum period required by applicable law before being deleted or anonymised.

KYC documents are retained for the period required by anti-money laundering and identity verification obligations, after which they are securely deleted.

6 Your Rights

As a player on paymaya games, you have the following rights regarding your personal data:

• Access – You may request a copy of the personal data we hold about you.
• Correction – You may request correction of inaccurate or incomplete personal data.
• Deletion – You may request deletion of your personal data, subject to our legal retention obligations.
• Objection to processing – You may object to the use of your data for certain purposes, such as direct marketing.
• Communication opt-out – You may withdraw consent to receive promotional communications at any time through your account settings or by contacting support.

To exercise any of these rights, contact the paymaya games support team at [email protected]. Requests will be handled within a reasonable timeframe.

7 Cookies and Tracking

The paymaya games website and app use cookies and similar tracking technologies to support the platform's operation. These include:

• Essential cookies – Required for login sessions, security verification, and core platform functionality. These cannot be disabled without affecting platform access.
• Analytics cookies – Used to understand how players use the platform, which pages are visited, and where sessions begin and end. This data is aggregated and anonymised.
• Preference cookies – Store your settings and preferences such as language and display options.

You can manage cookie settings through your browser. Disabling non-essential cookies will not prevent you from using the platform, but may affect some features.

8 Security Measures

paymaya games implements technical and organisational security measures to protect your personal data. These include:

• SSL encryption for all data transmitted between your device and the platform.
• OTP (one-time password) verification for sensitive account actions including withdrawals and password changes.
• Access controls that limit internal access to personal data to authorised personnel only.
• Regular security reviews and monitoring of platform systems.

While we take security seriously, no online system can guarantee absolute protection. You also play a role in keeping your account secure – do not share your password or OTP codes with anyone.

9 Minors

paymaya games is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under 21 years of age. If we become aware that a minor has registered an account, that account will be closed and any associated data will be deleted in line with our retention obligations.

If you believe a minor has used the platform, please contact support immediately at [email protected].

10 Changes to This Privacy Policy

paymaya games may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data handling practices. When material changes are made, we will notify registered players through their account contact details or through a notice on the platform.

The "Last updated" date at the top of this page shows when the policy was most recently reviewed. Continued use of paymaya games after an updated policy is posted constitutes your acceptance of the revised terms.